pklv's Privacy Policy

pklv ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") describes how pklv collects your personal information, the purposes for which it is used, with whom it is shared, and how much control you have over your own data.

This Policy applies to the pklv website, mobile application (if available), and other digital services. By using our services, you are considered to have consented to the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

Our services are intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

When you register on pklv, log in, or use our services, we may collect various types of information. This information can be divided into two main categories.

1.1 Information You Provide Voluntarily

Information you provide directly to us includes:

• Full name, date of birth, and age verification details
• Email address and mobile number
• Username and password
• Government-issued identity document details submitted for identity verification (where applicable)
• Information you share when contacting pklv
• Payment-related information for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer details)

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address, browser type and version
• Device information (operating system, device model)
• Log data: when you accessed the platform, how long you stayed, which pages you viewed
• Gaming activity data: betting history, win/loss records, game session duration
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

pklv uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are described in detail below:

2.1 Account Management & Service Delivery

Your information is used to create and maintain your account, verify your identity at login, process transactions (deposits, withdrawals, bonus payments), and keep gaming services running smoothly.

2.2 Security & Fraud Prevention

We monitor your transactions and activity to detect and prevent multiple account creation, fraud, money laundering, and other illegal activities. Ensuring platform security is our top priority.

2.3 Responsible Gaming Support

We analyse your gaming behaviour to identify signs of problematic gaming and to provide support where needed. This information is used under our Responsible Gaming policy.

2.4 Communication & Customer Support

Important updates, transaction confirmations, and service notifications are sent to you. Our support team assists you 24/7 via live chat and email, and records of those conversations may be retained for security purposes.

2.5 Service Improvement & Personalisation

By analysing your preferences and usage patterns, we continuously improve our services and can offer you more relevant content and promotions.

2.6 Legal Compliance

We may use your information to comply with applicable laws and regulations, cooperate with legal investigations, and disclose information in response to valid orders from courts or government authorities.

pklv does not sell your personal information to third parties. However, your information may be shared in the following circumstances:

• Payment processors: Transaction information necessary to complete your deposit and withdrawal transactions is shared with bKash, Nagad, Rocket, Upay, or banking partners.
• Technology & service providers: Companies that help operate our platform (such as hosting, security, and analytics providers) may receive limited information under strict confidentiality agreements.
• Legal authorities: Information may be disclosed in response to a court order, legal notice, or valid request from a government authority.
• Business transfers: In the event of a future merger, acquisition, or asset transfer, you will be informed before any user data is transferred.
• With your consent: Your explicit consent will be obtained before sharing any information beyond the cases listed above.

pklv uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and ensure security. The platform cannot function properly without them.
• Functional cookies: Used to remember your language preference and other settings.
• Analytics cookies: Collect analytics data to help us understand how you use our site and to improve our services.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some platform features.

To protect your information, pklv applies industry-standard security technologies and practices. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by SSL encryption.
• Stored data encryption: Sensitive information stored on our servers is kept in an encrypted state.
• Access controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Regular security audits: The security of our systems is regularly reviewed and tested.
• Two-factor authentication (2FA): An additional verification layer is used to protect your account.

While we take every possible security measure, no data transmission over the internet can be guaranteed to be completely secure. We therefore recommend that you keep your password confidential and log out from unfamiliar devices.

pklv retains your information only for as long as necessary. The following policy is followed:

• Account-related information is retained for as long as your account remains active.
• Transaction and financial information may be retained for a specified period after account closure to meet legal obligations.
• Records of support conversations may be retained for service quality improvement and dispute resolution.
• Once the retention period has elapsed or the purpose for retention has been fulfilled, your information is securely deleted or anonymised.

You have certain important rights regarding your personal information. pklv respects these rights:

7.1 Right to Know

If you want to know what information we have collected about you, why it was collected, and how it is being used, you can contact us.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you can request that it be corrected. In many cases you can do this directly from your account settings.

7.3 Right to Close Your Account

You can request to close your pklv account at any time. Once closed, your personal information will be handled in accordance with this Policy — however, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. Important service-related notifications will, however, continue to be sent.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us directly. We will take your complaint seriously.

To exercise any of the rights described above, please contact us via live chat or email.

Our platform may have connections to third parties for operational reasons, such as payment gateways or game providers. These third parties have their own privacy policies, which they apply to their own services.

pklv is not responsible for the data protection practices of third parties. We therefore recommend reviewing their privacy policies before using any third-party service.

We work only with trusted and established payment partners (bKash, Nagad, Rocket, Upay, and approved banks) who follow strict data protection standards.

pklv's services are strictly for individuals aged 21 or older. We do not knowingly collect, store, or use information from anyone under the age of 21.

An age verification process is followed at registration. If it comes to our attention that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

This Privacy Policy may be updated from time to time as our services, technology, or legal requirements change. We will notify you of any significant changes to the Policy in the following ways:

• Through a notice prominently published on the website
• By sending a notification to your registered email address
• By displaying a "Last Updated" date at the top of the revised policy

Continuing to use pklv after an update means you are considered to have accepted the revised Policy. We therefore recommend reviewing this Policy regularly.

Although pklv operates in the Bangladesh market, some data may be transferred internationally for technical reasons, such as storage on cloud servers. For any such transfer, we ensure that:

• The receiving organisation maintains adequate data protection standards.
• Appropriate contractual safeguards are in place.
• Your information is used only for the purposes described in this Policy.